Why contact the Help Desk?
The HRM Help Desk is the central hub for handling inquiries, issues, and requests related to the HRM Application.
Please direct all HRM-related issues through your agency’s designated Point-of-Contact (POC).
The Help Desk will provide callers with the names of their agency's POCs for any further questions or discussions.
Only authorized agency POCs should be contacting the HRM Help Desk.
How can Agency POCs contact the Help Desk?
Agency POCs can reach out to the HRM Help Desk via phone or email. If you leave a voicemail, a ticket will be generated once an agent is available. Please find all contact information listed below for your convenience.
What are the Help Desk Support hours?
Help Desk agents are available to support you on normal State working days:
Weekdays (Mon-Fri) - 8:00 am to 5:00 pm Central Time (CT)
On weekends and holidays, you will receive a voicemail where you can leave a message.